Immigration
Other Questions
How can I reach IRCC with questions?
You may reach IRCC via its 鈥��, although call volumes are high and technical difficulties may occur, which could make reaching an agent more challenging than usual. You may still access pre-recorded information and check application status using the automated phone services via the Client Support Centre.鈥�
Tips when contacting the IRCC Client Support Centre by phone
- Contact IRCC via phone at 1-888-242-2100
- The call centre is open Monday to Friday, 9 am to 4 pm in your local time (The phone call must be made within Canada)
- Navigate through the automated system鈥痓y pressing鈥�3-4-1-0鈥�to speak to an agent
- Agents are available 8am-4pm local time. Calling early in the morning may help to reduce wait times
- You may need to make several consecutive鈥痑ttempts in order to be placed in the queue to speak with an agent -- if the lines are very busy you might not be placed in the queue on your first try
- Once you are in the queue, be prepared to wait on hold for some time
- Take detailed notes of the conversation, including the name and agent number of the person you speak with and the advice you receive, for your records
Contact IRCC for case-specific enquiries
You may also continue to contact IRCC using their online鈥�痜or case-specific enquiries.